The official site for booking Indian Railway’s e-ticket is www.irctc.co.in. IRCTC stands for Indian Railway Catering and Tourism Corporation. Here, we will be talking about the process of booking an e-ticket on IRCTC site, the process of cancelling an e-ticket and the refund time taken by IRCTC.
Getting started on IRCTC
To book an e-ticket, you have two options. Either go to a travel agent or register yourself on the site. If you regularly use the internet and have a credit/debit card, I recommend that you register on IRCTC. The process takes less than 10 minutes. This site is used by millions of Indians each day. Money transactions are made by hundreds of thousands of people. After registering, you will be provided a username and password. You may later log-in to IRCTC and change the default password.
Booking an E-ticket
If you know how to surf around on the Internet, I bet that you’ll have no trouble booking an e-ticket on IRCTC. After logging in, you’ll find a ‘quick book’ setting. It basically asks for you to fill fields like- ‘from station’, ‘to station’, ‘date of journey’, ‘quota of booking’ etc.
After filling the necessary fields, click on ‘search trains’ option. IRCTC will retrieve the list of trains satisfying the conditions set by you. Now, select the train and class that suits you best and click on ‘book ticket’. Next, you will be asked to fill details of passengers like name, age, sex, berth preference etc. After filling the details, the next step is to make the payment.
Making online payment on IRCTC
Many people doubt the concept of making payment online. But making payment on IRCTC is very safe. There is no reason to worry! You may make payment using credit or debit card. On the site, you’ll see list of banks and types of cards (visa, master card etc). If your bank is not on the list, you may use the payment gateways of other banks. It is perfectly safe to do so.
While making payment, you’ll be asked details like- card number, expiry date, name on card, PIN etc. After filling the necessary information, click on ‘ok’. You’ll be taken to a secure gateway for making payment. While this process takes place, never click ‘back’ or ‘refresh’ buttons. After the process completes, click on ‘pay’. That’s it, the payment process is complete. You will receive notification from your bank via SMS regarding the payment.
After making the payment, you’ll be redirected back to IRCTC, where you will be able to see your e-ticket. You may now print the e-ticket. You’ll also get an SMS format of the ticket sent to your mobile phone.
Now, let us come to the main point of our article. Here, we will discuss topics like cancelling e-ticket, process of refunding and the time taken for refunding.
Cancelling Process, Refunding and the time taken for Refunding
For cancelling e-ticket, you have to use the ‘cancel ticket’ option that you’ll find on the IRCTC site after logging in. As far as e-tickets are concerned, the refund process is automatic. The money will automatically be credited to your bank account. If your e-ticket was not confirmed at the time of booking and doesn’t get confirmed even after the chart has been prepared, the money will be refunded automatically to your account.
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Time taken for refund to get credited in bank account
If I cancel a ticket today, it usually takes a day to ‘confirm’ the cancellation. Next, the refund will be made. All this takes between 2-4 days. But for the money to reach bank account, more time is needed! Sometimes, for the refund to get reflected in bank account, as much as 6-8 days are required. As per my experience, the refund process of IRCTC may take between 4-10 days. In some cases it may take more time!