B.Voc. BPO

Hi readers! In this post, we will deal with a vocational training course that is related to BPO management. Here, we will have an in-depth analysis of B.Voc. BPO course. It is a job oriented vocational training program.

B.Voc. BPO

B.Voc. stands for Bachelor of Vocation. BPO stands for Business Process Outsourcing.

 

Here is a quick overview of the academic program –

Name of the course B.Voc. BPO
Type of course Bachelor of Vocation
Field Business Process Outsourcing
Duration 3 years
Eligibility 12th pass or equivalent qualification

 

In this post, you will find all the important details that you need to know about B.Voc. BPO course. Here, I’ve covered details such as – duration, eligibility, colleges, admission, fees, admission process, career prospects and salary.

 

The main aim of this post is to educate and inform you about B.Voc. BPO academic program. Both students and parents may use this guide to find out more details about this course (before securing admission).

 

BPO sector is known to generate ample amount of job opportunities each year. If you want to build a decent career in this sector, you may pursue this course. This vocational training program deals with various aspects of Business Process Outsourcing and its allied areas.

 

What is BPO? What’s it like to become a BPO professional? What’s the scope and potential associated with this sector? Will I get a good job after completing this course? You will find answers to these questions in the next section.

 

B.Voc. BPO: An Introduction

BPO stands for Business Process Outsourcing. It involves two main parties – the entity that hires a service provider and the third party service provider.

 

BPO deals with contracting of operations and responsibilities of a specific business process to a third party service provider. Let us consider an example – an IT company that is located in the USA is expanding at a rapid pace. Thanks to this phase of growth, the company now must have a dedicated and large customer service team.

 

In order to address this issue, they hire a service provider in India that will handle customer service and technical support operations for the firm in USA. This is a classic example of BPO in action.

 

The firm in USA hired the third party service provider in India for many reasons. Availability of affordable service, skilled work force in India – these are some of the prominent reasons.

 

BPO is known to power different sectors such as – IT, manufacturing, MNCs, corporate setups, engineering etc. Improved productivity, low cost of operation, availability of skilled work force – these are some of the main advantages offered by BPO.

 

BPO is a vast field. It consists of different sub-branches and sub-disciplines. BPO can be classified into the following types –

  • Offshore outsourcing
  • Nearshore outsourcing
  • Back office outsourcing
  • Front office outsourcing

 

B.Voc. BPO course will train you in different areas of BPO management and functioning. This academic program is 3 years long. It is an undergraduate level Bachelor’s Degree course. Students who have passed 12th class are eligible to pursue this course.

 

The academic program offers multiple entry and exit options, thus making it very flexible. Here are the exit options –

  1. Diploma certificate after completing 1 year
  2. Advanced Diploma after completing 2 years
  3. Bachelor’s Degree after completing 3 years

 

Let us take a closer look at the course details. In the next section, you will find all the important details that you need to know about this course such as – duration, eligibility, colleges, syllabus and more. You may also check – Diploma in BPO Finance and Accounting course.

 

Course Details

 

Type of course

It is a Bachelor of Vocation course.

 

Duration

The academic program is 3 years long. It has various exit options too (Diploma after 1st year, Advanced Diploma after 2 years and Bachelor’s Degree after 3 years).

 

Eligibility Criteria

Minimum educational qualification required is – completed 12th (Arts, Commerce or Science) from a recognized board.

 

Syllabus

Here are some of the core subjects present in the curriculum –

  • Communication skills
  • Basics of BPO
  • Computer application
  • Management skills
  • Office automation
  • Customer relationship management
  • HR Management
  • Internet technology
  • Call center management
  • Call center operations
  • Accounting
  • Finance management
  • E-Commerce

 

Colleges

Here are some of the prominent colleges offering this course in India –

  • University of Pune
  • University of Lucknow
  • Andhra Loyola College
  • Tezpur University
  • St. Albert’s College, Kochi
  • MGCGV, Chitrakoot

 

Admission Process

Admission Process may vary from one institute to another. Some institutes are known to conduct merit based admission process. Some other institutes are known to conduct direct admission process.

 

PG Courses and Higher Studies

After completing B.Voc. course, graduates may go for M.Voc. course. M.Voc. course provides advanced technical knowledge related to the specific domain.

 

Career Prospects

After completing this course, you may apply for jobs at MNCs, BPO firms, Call Centers, Consultancies etc. In the above mentioned firms, you may don roles such as – call center executive, supervisor, trainee, assistant manager, manager etc.

 

Salary

Starting salary depends upon different factors. Some such notable factors are –

  • Job location
  • Profile of the employer
  • His/her academic performance
  • His/her skills and aptitude
  • Job profile

 

On an average, starting salary could be anywhere between 20-40K INR per month. In case of Government job, the salary will be based on designated pay scale and grade.

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